National Workshop Service Level Benchmarking for Urban sanitation services with focus on FSSM Workshop Report
Service Level Benchmarks (SLBs) have played a significant role in the urban development process in India. Since its announcement in 2008, the SLBs have been recognized by the 13th and the 14th Finance Commission in India. Publication of SLBs for water supply, sewerage, solid waste and storm water drainage is one of the conditions for Urban Local Bodies (ULBs) to claim 14th FC performance grant. As a result, Service Level Benchmarks (SLBs) for water and sanitation have been published for most of the Urban Local Bodies (ULBs) in India. Service level monitoring and improvement are also the envisaged outcomes of Government of India’s various urban programs like SBM, AMRUT and SMART cities. Many states have also institutionalised the process of collection of information for SLBs. Public agencies at national, state and local levels have used SLBs for various policy interventions, program monitoring, impact assessment and service improvement actions. Regulators, multilateral financing institutions, researchers, consultants etc. have also used SLBs for different purposes.